Technical Support
I'm Unable To Login
Please check the following :
- You have the correct username as sent to you in your activation email. A common mistake is that some people give a different email address when making payment or one that is no longer in use. Check all your email accounts including the trash and deleted folders. Also check that you have the correct spelling.
- Check that you have the correct password. Refer to your activation email for confirmation of this. If you cannot remember your password then you can email a new one using the forgotten password link.
- Check that your subscription is active and hasn't expired. Refer to your activation email for details on the length of your subscription.
- Check that you are connected to the internet and that you are using the latest version of your browser - see below for further details.
Issues Relating To Your Internet Browser
All our online services, including our "Assessment Engine", have been rigorously tested on a wide range of common internet browsers and versions. Unfortunately, it is impossible for us to check every combination of computer hardware, software, internet browser and internet connection but our services are fully functional for 99% of the market.
If you are using internet explorer version 6.0 or below or firefox version 2.0 or below then it is recommended that you upgrade your browser.
How Do I Upgrade My Browser
If you are having difficulties in running the service or you have been advised to upgrade your browser as above, then we would recommend that you download and install the latest version of Internet Explorer (minimum recommended version 8+) or Mozilla Firefox (minimum recommended version 3.0+). This is free.
- For Internet Explorer users please visit the external link from Microsoft and follow their instructions for installation:
- For Mozilla Firefox users please visit the external link below and follow their instructions for installation: